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Frequently Asked Questions
- Were you impacted by COVID-19 or have questions about the CARES Act?
- Can I change my due date?
- I can't afford my full payment amount. What are my options?
- I am in school. Why am I getting a bill?
- I sent you an application or form. When will I find out the results?
- I need to review my account details. What should I do?
- I want to apply or certify income for a repayment plan, such as Income-Based Repayment. What should I do?
- Should I pay for assistance with my federal student loans?
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